Shipping and Returns

Shipping method:​

All of our products are shipped via usps or ups and will include tracking.

Return Criteria:

​* Must initiate return within 7 days of receiving the item

* Item must be in unused and unworn condition

* Item must be in the original packaging

*** Note that custom made items are not eligible for return**

If your item(s) meet the above criteria, please send an email to:

Please include your name, email address, shipping address, and item(s) being returned. You will then receive a form to fill out to ship back with your items.

We are not responsible for return shipping costs or for lost/stolen return packages. We recommend you insure and track your package. We do offer ROUTE shipping protection as an option upon check out. 

​Upon receipt and processing of your return, which typically takes up to 20 business days from your date of shipment, you will receive an email from gold+grace with confirmation of your return to your original form of payment.


​We do not process exchanges. We encourage you to return the unwanted item and then visit our website to purchase the item you would like.


• A signature is required for shipments sent via UPS unless ROUTE is purchased upon check out
• UPS does not deliver on Saturdays. Please track your package
• We cannot ship UPS to PO boxes

• Custom items take 2-3 weeks to ship.